Online enrollment form makes signing up for ESP™ hassle-free
By Pratt & Whitney Customer Service
As part of our ongoing digital transformation journey, P&WC is introducing online enrollment form for ESP™ Platinum for PT6E-67XP engines. Let’s explore what this new feature is all about and what it means for our customers.
P&WC is changing the way it does business with its ESP Maintenance Program customers. In response to growing demand and user feedback, it is enhancing customer experience with a revamped and streamlined online enrollment process.
WHAT IS ESP PLATINUM FOR PT6E-67XP engines?
Our pay-per-hour maintenance program for PT6E-67XP engines provides lower operating costs, unmatched coverage & leading-edge data insights. With no annual flying minimums and transferable at aircraft sale, ESP covers major scheduled and basic unscheduled maintenance—all backed by one of the world's largest service networks.
IMPROVING THE ESP CUSTOMER EXPERIENCE
This move is part of a sweeping plan to transform the ESP customer experience through digital technology over the next few years. P&WC is drawing inspiration from industries that have set new standards for servicing their customers, making it easier to obtain products and services online.
“The customer is at the center of what we do, and we want to maintain and improve how we serve them and offer them the right level of support,” explains Michael Ellbogen, Associate Director, Pratt & Whitney Canada.
The first customers to benefit from the switch will be operators of Pilatus PC-12 NGX and PRO aircraft powered by PT6E-67XP engines, which are eligible for ESP Platinum coverage.
ENABLING FASTER, SIMPLER REGISTRATION
In the past, signing up for an ESP plan required a PDF form, completing it and sending it to P&WC for processing. Today, eligible customers just need to click the link to the enrollment page and fill out a streamlined, user-friendly online form, expediting the processing time.
“We are empowering customers to fill out the form themselves and submit it to us in a more efficient manner. The new process makes it much easier for them to enroll in ESP and expedites the process.” – Michael Ellbogen, Associate Director, Pratt & Whitney Canada
PT6E-67XP engines are just the beginning. After validating user acceptance of online enrollment and gathering customer feedback to refine the process, it will be rolled out to other models in the future. Ultimately, the aim is to migrate enrollment online for all engine models with ESP plans.
CONTINUING THE ESP TRANSFORMATION JOURNEY
Online enrollment is just one step on P&WC’s digital roadmap—a multi-year plan that will transform the ESP program, leading to a more seamless, flexible customer experience.
P&WC has other initiatives in the works too. Such as, rates, coverage and even quotation available online.
Stay tuned for more Airtime articles on the digital transformation of the ESP program and other aftermarket services. In the meantime, you can read about another recent example in Smarter Digital Experience: New Features Enhance the Engine Exchange Page.