Why you don't want to miss a P&WC Customer Connect Event
By Pratt & Whitney Customer Service
Some P&WC operators fly hours to attend a Customer Connect Event – with good reason. These customer-focused gatherings combine practical learning and meaningful networking to deliver real value and lasting connections.
CUSTOM-MADE FOR ATTENDEES
P&WC’s Customer Connect Events bring OEM expertise directly to the people who rely on it the most. Held several times a year around the world, they deliver practical value, meaningful connections, and expert knowledge.
What makes these events special is that each is built around the audience, with content tailored to their needs, interests and aviation segment. Often, the date and venue are aligned with a major industry event, making it easy to take part.
Interested in attending a P&WC Customer Connect Event? Find the details and registration link HERE
“Whether it’s Anchorage, Nairobi, or Dubai, we go where our customers are,” says Julie Pilon, Senior Manager, Pratt & Whitney Canada. “Taking time out of their day is an investment, so we make sure it’s worth it for them.”
HANDS-ON LEARNING AND INTERACTIVE ACTIVITIES
Unlike many industry events, Customer Connect is a highly interactive experience that engages attendees with hands-on learning and two-way discussions. Customers go home with practical knowledge they can apply right away.
Packed with technical demonstrations and practical maintenance insights, this experience lets you handle engine components and get an up-close look at real-world procedures, like borescope inspections, hot section inspections, and engine rigging.
“It’s not about delivering content. It’s about providing our customers with the information they need to keep their aircraft flying and maximizing the value of their asset.” – Julie Pilon, Senior Manager, Pratt & Whitney Canada.
MAKING CONNECTIONS AND HAVING FUN
Customer Connect is also about building lasting relationships, creating a space for having open conversations and sharing experiences between owner-operators, pilots, maintenance leaders and P&WC representatives from various business units and segments.
“We want to hear from our customers and find out what is important to them now and for the future,” emphasizes Julie. “Whatever you want to talk about, there will be an expert on site to discuss it.”
That sense of access and community is a big reason why attendance continues to grow, with many events now reaching full capacity. The event also features engaging, hands-on activities, games, raffles, and a gift bag for every attendee.
In 2026, Customer Connect is coming to the United States (Texas and Alaska), South Africa, and Japan! We hope you’ll join us—visit the webpage HERE to see the full schedule, find the event nearest you, and secure your spot today.
Along with holding in-person events, P&WC is also leveraging digital tools to make it easier for customers to do business. For a recent example, see Smarter Digital Experience: New Features Enhance the Engine Exchange Page.
