Soldier Touchpoint events provide Raytheon with an unprecedented opportunity for user involvement,” said Justin Weissert, the company’s P3I sustainment technical lead. The meetings have not only given Army teams a chance to see the LTAMDS radar up close, but they’ve also empowered the soldiers to inform improvements.
“Providing the warfighter’s early input during the design phase of the system has given us an unparalleled ability to deliver the right capability, at the right time, to the U.S. Army,” said Eric Maule, an associate director in U.S. Requirements and Capabilities for the company. And the Army is clearly invested in its success. At one Touchpoint in late 2020, it sent a team that included personnel from the Air and Missile Defense test detachment, Army Capability management, Army Futures Command, and the Program Executive Office Missiles and Space.
“This team was eager to roll up their sleeves and help clarify user concepts of operations and employment requirements,” Maule said. The mere sight of the radar kick-started discussions on a range of topics, including tactical deployment, equipment readiness and emplacement in addition to the replacement and removal of parts. If challenges arose, the U.S. Army members embedded in the technical and production teams were actively engaged along the way.
This teamwork highlights a key factor in the radar’s success. “Raytheon thinks in collective terms, as in ‘we are in it together’ and ‘we’re doing it with the Army,” the company’s U.S. Requirements and Capabilities Director, Bob Kelley said. “It is a complete collaboration...hitting all the marks.”