Contacts
User guides
Access and profile management
Basic navigation overview
Clear cookies and cache files
Duo Multifactor Authentication initial setup (mobile)
Duo Multifactor Authentication initial setup (landlines)
Email preferences and notification
Password reset and access
Registration
User profile management
Repairs and spares
Account statement and invoices
CPAL submission process
Repairs capability search
Repairs order status and history
Repair quote approval
Spares cart and checkout
Spares order placement
Spares order status and history
Spares part search
Spares quote request
Technical publications and requests
Case management trainings
Technical publications
Technical requests
Training and warranty
My Learning
Warranty claims
Frequently asked questions
Account update
Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance. You will need to re-register with your new address by visiting https://customers.collinsaerospace.com/ and clicking Register.
Disabled account
Q. My account is disabled, how do I re-enable it?
A. Due to International Trade compliance we cannot reactivate your account. You will need to re-register by visiting https://customers.collinsaerospace.com/ and clicking Register.
Duo Multifactor Authentication (MFA)
Q. What is Duo Multifactor Authentication (MFA) and why do I need it?
A. Multi-factor authentication (MFA) is a security measure that goes
beyond a password to double- and triple-verify a user’s identity before they can
access data. The purpose of having all Customer Portal users register and
authenticate using Duo MFA is for:
- Governmental compliance
- Sharing information securely
- Avoiding security threats of compromised passwords
- 80% of security breaches involve compromised passwords
Q. How do I set up Duo Multifactor Authentication?
A. Review our setup instructions for Duo Multifactor Authentication.
Q. Do I need a smartphone to use Duo Multifactor Authentication (MFA)?
A. A smartphone is not required for Duo MFA.
Review our setup instructions to see how to log in with Duo MFA without installing the DUO app.
Q. How do I set up Duo Multifactor Authentication using a landline or office phone?
A. Review our setup instructions for Duo Multifactor Authentication using a landline or office phone.
Error messages
Q. What does "authentication failed" mean?
A. Most likely this means you are using an incorrect password. To reset your password, go to the Forgot Password page and enter your User ID (email address) to reset your password.
Q. I get the message “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact us at [email protected].
Locked account
Q. How do I unlock my account?
A. Your account will need to be manually reset. Please contact us at [email protected].
Login
Q. How can I log in if I have exceeded the limit of login attempts?
A. Your account will need to be manually reset. Please contact us at [email protected].
Password reset
Q. How do I reset my password?
A. Go to the Forgot Password page and enter your User ID (email address) to reset your password.
Registration
Q. How do I gain access to Collins Aerospace Customer Portal?
A. Visit https://customers.collinsaerospace.com/ and click Register.
Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email address.
Technical publications
Q. How do I gain access to technical publication documents?
A. Please log in to request access to Technical Publication documents.
Q. I have issues with technical publications, who do I contact?
A: Contact the appropriate administrator found on the Technical Publications page.